EvantoDesk has a powerful integration with Basecamp that can automate tasks between the two apps.
Automatically create to-do list items
Everytime a customer emails you, EvantoDesk can automatically create a new to-do list item in your customer's Basecamp project or in the same project for all customers.
Furthermore, you can also indicate which to-do list you'd like to add the item to. If the to-do list doesn't exist, then EvantoDesk will create it automatically in Basecamp.
Create a to-do list item when you email
You can also add a ticket to a Basecamp to-do list (or create a new list) everytime you send an email from EvantoDesk or create a new ticket.
You can shoose the project to add it to (we'll automatically suggest adding it to the last project associated with the customer).
You can also assign the to-do list item in Basecamp without ever leaving EvantoDesk (see more details below).
Mark to-do list items as done
EvantoDesk can automatically mark the to-do list item as done in Basecamp when it is resolved or closed in EvantoDesk.
EvantoDesk can also automatically re-open the to-do list item in Basecamp when the ticket is re-opened in EvantoDesk.
Mark tickets as resolved
EvantoDesk can automatically set the ticket status to resolved or closed in EvantoDesk when the corresponding to-do list item is marked as done in Basecamp.
EvantoDesk can also automatically mark the ticket as open in EvantoDesk when it is re-opened in Basecamp.
Run automated tasks in EvantoDesk
When a to-do list item is marked as done in Basecamp, EvantoDesk can automatically run tasks on the corresponding ticket in EvantoDesk e.g. send an email to the customer, send a notification to the assigned agent, add a note to the ticket, add the ticket to a folder etc etc.
Assign to-do list items to the team
You can assign or un-assign the to-do list item to your team members in Basecamp (and notify them), without ever leaving Evantodesk.
Demo Videos
Scenario 1: add all tickets to the same project.
Scenario 2: add tickets to client's own project.