EvantoDesk Vs Basecamp
EvantoDesk has a powerful integration with Basecamp that
can automate tasks and sync tickets between the two apps.
Automatically create to-do list items
Everytime a customer emails you, EvantoDesk can automatically create a new to-do list item in your customer's Basecamp project or in the same project for all customers.
You can also indicate which to-do list you'd like to add the item to. If the to-do list doesn't exist, then EvantoDesk will create it automatically in Basecamp.
Add ticket replies and notes to Basecamp
You can add replies and notes to the ticket to the to-do list item in Basecamp!
Add multiple tickets to Basecamp
You can add multiple tickets to Basecamp directly from your EvantoDesk inbox!
Set the due date(s)
You can set the due date(s) directly from EvantoDesk!
Mark to-do list items as done
EvantoDesk can automatically mark the to-do list item as done in Basecamp when it is resolved or closed in EvantoDesk.
EvantoDesk can also automatically re-open the to-do list item in Basecamp when the ticket is re-opened in EvantoDesk.
Mark tickets as resolved
EvantoDesk can automatically set the ticket status to resolved or closed in EvantoDesk when the corresponding to-do list item is marked as done in Basecamp.
EvantoDesk can also automatically mark the ticket as open in EvantoDesk when it is re-opened in Basecamp.
Run automated tasks in EvantoDesk
When a to-do list item is added to Basecamp, marked as done in Basecamp, or re-opened in Basecamp, EvantoDesk can automatically run tasks on the corresponding ticket in EvantoDesk e.g. send an email to the customer, send a notification to the assigned agent, add a note to the ticket, add the ticket to a folder etc etc.
Assign to-do list items to the team
You can assign or un-assign the to-do list item to your team members in Basecamp (and notify them), without ever leaving Evantodesk.
Auto option 1 - Add all tickets to the same project.
You can add automatically add tickets to the same project in Basecamp.
Auto option 2 - add tickets to client's own project.
You can add automatically add tickets to the client's own project in Basecamp.
There are more Basecamp videos in our
docs libary.