EvantoDesk has been designed specifically for hotels!
Do you ever:Miss a customers email, Facebook post or Tweet and therefore miss a booking?
Miss an @ or # mention of your hotel on Twitter?
Take too long to reply to a customer so that they are lost to the competition?
Duplicate a response?
Have to ask a colleague if they are dealing with an enquiry or not?
Find yourself typing the same responses over and over again?
These are all problems that EvantoDesk solves!
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The Story Organic Customer Story
easy and user-friendly for everyone to use...it's now impossible
to miss an order."
Neil Kelly, The Story Group
A 15 Room Hotel
A recently refurbished hotel, with 15 rooms, has used gmail for many years.
The reception staff work shifts, with 2 shifts per day, keeping the reception desk staffed from 6AM to midnight.
There have been some complaints over the years about emails not being replied to and, more recently, a trip-advisor review stating that the hotel did not even get back to them regarding a booking enquiry.
The management wonder how many more emails without reply there might be.