Visitor list includes country, system & browser type.
Canned responses for quick replies.
Ability to have multi-chats at once.
Agent photo and chat title can be configured.
Proactive Chat (auto chat invite after given amount of time).
Seamless chat transfer between agents.
Online visitor statistics including location.
All chat transcripts are stored for viewing.
Transcripts can be converted to desk tickets.
Fully customizable color
schemes and branding.
Customer can email themselves the chat transcript.