EvantoDesk Vs Email
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EvantoDesk pays for itself and gives you a return on your investment, every month. How? By ensuring that you never miss a customer enquiry, that you never respond late, that you never duplicate work and, that replying takes a fraction of the time of replying by standard email.
EvantoDesk Solves Problems
EvantoDesk solves the problems of using email software to respond to your customers.
No matter how small your business, using email software to manage your customers’ emails is inefficient. It can result in slow or duplicated responses or, even worse, lost emails. The consequences: customers who don't refer their friends or, worse still, customers lost to the competition.
EvantoDesk solves all of these problems (and more) giving every customer a fantastic experience with your business every time. Customers then stay with you and become marketing assets and refer friends to you.
Never Let Anything Slip Through The Net
Keeping track of customer communication when using a shared email inbox is not easy. Emails can be marked as read, then fall down your inbox and get missed. And, it's easy to assume that another team member is dealing with a particular email just because they've read it. A lengthy delay in responding can mean losing a customer. Not responding at all will almost certainly mean losing that customer. Both equate to lost revenue.
With it's visual traffic-light system, EvantoDesk ensures that no email is read and then forgotten about and ensures that each customer is responded to within time limits set by you. Each email has a timer set to ensure that you reply to each one quickly. And it is visually indicated when the customer is waiting for a reply.
If you also decide to bring Facebook and Twitter communications into EvantoDesk, the same benefits apply i.e. you'll never miss any Tweets, Facebook messages or posts, ensuring each customer feels valued.
Always Know Who Is Doing What
EvantoDesk solves the problems of sharing an email address (such as email@example.com) between two or more team members in a number of intuitive ways. Firstly, each ticket can be assigned to a member of the team and/or a group of team members (e.g. the sales team or the accounts team) with a simple click.
Secondly, if a customer communication requires input from more than one team member, a note can quickly be added to the ticket which will alert the required colleague(s). Just think how time-consuming this can be using email software - you'd need to forward the email and/or call/speak to your colleague(s).
Thirdly, if another team member is viewing the same ticket, or replying or adding a note to it, you'll instantly get alerted on the screen. This prevents duplicating work and/or the customer getting replies from two different agents.
Saves Your Team So Much Time
EvantoDesk saves you so much time. Firstly you can to drop in common responses with just a click using our Canned Responses feature.
Secondly, with just one click, you can perform a series of automated tasks, such as send an email to the customer, mark the ticket as resolved and assign the ticket to a team member.
Thirdly, EvantoDesk has clever automations in the background that speed things up. For example if the email address of the customer contains @supercompany.com then the ticket can be automatically assigned to Ivana and the Sales Team group.
Drive Growth & Increase Profit
EvantoDesk pays for itself and gives you a return on your investment, every month. It does this by ensuring that you never miss a customer enquiry, that you never respond late, that you never duplicate work and, that replying takes a fraction of the time of replying by standard email.
This gives every customer a fantastic experience with your business every time. Customers then stay with you and become marketing assets and refer friends to you in droves.
Keep Track Of Social Media Communication
Facebook posts and messages and tweets from Twitter can drop right into your EvantoDesk inbox. You can respond to them directly from EvantoDesk. Another way EvantoDesk enures that no customer communication is missed.
See How well You're Doing
EvantoDesk contains stunning reports that show you how your team are performing, how quickly messages are responded to and resolved, and how happy your customers are with the service they receive. You can even see when your busiest times of the day are and plan staff levels accordingly.